Overview

Terms and Conditions

Last Updated: 03/11/2024

These Terms and Conditions (“Terms”) govern the booking and use of services provided by Magical Moment (“we,” “our,” or “us”) through our online booking system. By booking with Magical Moment, you agree to comply with these Terms.

1. Bookings

1.1 Booking Confirmation: All bookings are subject to availability and are confirmed once payment is received. You will receive a confirmation email with your booking details upon successful payment.

1.2 Minimum Age Requirement: To make a booking, you must be at least 18 years of age. By booking, you confirm that you meet this age requirement.

1.3 Personal Information: You agree to provide accurate and complete information during the booking process. We reserve the right to cancel any booking that is made with false or misleading information.

2. Payment Terms

2.1 Pricing: All prices are listed on our website and are subject to change. The price applicable to your booking will be the price in effect at the time of booking.

2.2 Payment Methods: We accept payments via our secure payment gateway, Razorpay. By providing your payment information, you authorize us to process the charges for your booking.

2.3 Additional Charges: Certain packages may include additional services or add-ons. These are subject to separate charges, as indicated on the website.

3. Cancellation and Refund Policy

3.1 No Cancellations: Once a booking is confirmed, it cannot be canceled. Please review your booking details carefully before completing your purchase.

3.2 No Refunds: All payments made are non-refundable. In the case of unforeseen circumstances, please contact us at you@magicalmoment.in to discuss potential rescheduling options.

4. Rescheduling

4.1 Request for Rescheduling: Requests to reschedule must be made at least 48 hours in advance of the booking time. Rescheduling is subject to availability and additional charges may apply.

5. Use of Facilities

5.1 Arrival and Departure: Customers are expected to arrive and vacate the premises at the scheduled time. Delays in departure may incur additional charges as outlined in the booking confirmation.

5.2 Code of Conduct: Guests are expected to behave respectfully toward our staff and facilities. We reserve the right to remove any individuals who violate our policies or display inappropriate behavior without refund.

5.3 Prohibited Activities: Smoking, substance abuse, and any illegal activities are strictly prohibited on our premises.

6. Liability and Damages

6.1 Customer Responsibility: Customers are liable for any damage caused to the property or equipment during their booking. Repair or replacement costs will be charged to the customer.

6.2 Personal Belongings: Magical Moment is not responsible for lost or stolen personal belongings. Please keep personal items secure and do not leave valuables unattended.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Amendments

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after such changes constitutes acceptance of the new Terms.

9. Contact Us

For any questions, concerns, or requests related to your booking, please contact us at: